FAQs
What currency are the prices do I see in the site?
All prices are in SGD. There is the currency converter appearing on bottom right hand corner of page which you may click to apply the currency you wish to convert. Do note that the currency conversion is an estimate as the final converted currency amount will differs from your bank/financial institution charges.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 2-3 working days packing time for your order to ship out, average shipping times are 4-31days depending on your location requested to send your package to.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us.
I am not in love with my order, can it be returned? What if there is an issue?
We have 30days return policy, Please click here to refer to Return & Return Policy.
All prices are in SGD. There is the currency converter appearing on bottom right hand corner of page which you may click to apply the currency you wish to convert. Do note that the currency conversion is an estimate as the final converted currency amount will differs from your bank/financial institution charges.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 2-3 working days packing time for your order to ship out, average shipping times are 4-31days depending on your location requested to send your package to.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us.
I am not in love with my order, can it be returned? What if there is an issue?
We have 30days return policy, Please click here to refer to Return & Return Policy.
If you would like to request on return of your purchase, please email us at customercare@moschinm.com
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 4-31days depending on your location requested to send your package to.
I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.